Ali Elazza

Technical Professional & Full-Stack Developer

Casablanca, MA.

About

Highly analytical and fully bilingual (French/English) technical professional bridging the gap between complex software engineering and seamless customer experience. With a strong foundation in full-stack web development and quantitative logic, I excel at diagnosing software and hardware issues, managing high-volume client communications, and delivering empathetic, reliable support. Proven ability to guide B2B clients through technical setups, document operational workflows, and maintain a calm, professional demeanor during urgent escalations. Passionate about leveraging SaaS, IoT, and AI-driven innovations to ensure global user success.

Work

Independent / Upwork

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Freelance Technical Consultant & Full-Stack Developer

Casablanca, Casablanca-Settat, Morocco

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Summary

Provided end-to-end technical support and consultation for international clients, translating complex software requirements into intuitive, user-friendly deployments and ensuring high client satisfaction.

Highlights

Delivered end-to-end technical support and consultation for diverse international clients, successfully translating complex software requirements into intuitive, user-friendly deployments.

Guided B2B clients through the setup, configuration, and troubleshooting of custom desktop applications, including a multi-asset risk calculator developed in Python/Tkinter.

Diagnosed and resolved server-side and frontend issues in modern web environments (Node.js, Next.js), systematically isolating root causes to minimize downtime and enhance system reliability.

Managed high-volume client communications across email and chat, ensuring rapid response times and delivering empathetic, reliable support for complex technical issues.

Maintained comprehensive documentation of code, workflows, and recurring bugs, streamlining future updates and improving overall product stability and maintainability.

Self-Directed Projects

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Software Systems & Script Developer

Casablanca, Casablanca-Settat, Morocco

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Summary

Developed, tested, and optimized advanced algorithmic scripts and technical indicators, demonstrating deep comfort with complex software/hardware interactions and meticulous logic testing.

Highlights

Developed, tested, and optimized advanced algorithmic scripts and technical indicators, successfully building and debugging intricate logic systems for high-precision data analysis.

Configured and troubleshot advanced mobile operating systems and cybersecurity environments (Termux, Kali NetHunter), demonstrating deep expertise in complex software/hardware interactions.

Designed and maintained a production-ready streaming platform, overseeing UI implementation, backend video server management, and user experience optimization.

Engineered robust software solutions, applying meticulous attention to detail and rigorous logic testing to ensure system stability and performance.

Education

Université Hassan II de Casablanca

Casablanca, Casablanca-Settat, Morocco
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Bachelor’s Degree Computer Science

Languages

French

English

Skills

Languages

French, English.

Customer Support

Multichannel Support (Chat, Email, Phone), B2B Communication, Ticket Management & Prioritization, De-escalation, Empathetic Problem Solving.

Technical Proficiencies

SaaS Troubleshooting, IoT Troubleshooting, Full-Stack Development, Next.js, Node.js, Python, Mobile OS Environments (Android, Termux, NetHunter), API Diagnostics, Algorithmic Trading, Quantitative Logic, Cybersecurity, Network Diagnostics, Pen-Testing, UI Implementation, Backend Video Server Management, User Experience Optimization, Generative AI Integration.

Tools & Platforms

Zendesk, Slack, Jira, GitHub, TradingView (Pine Script).

Attributes

High Typing Speed & Accuracy, Self-Motivated, Independent Work Ethic, Complex Problem Solving, Autonomous Reliability, Technical Adaptability.

Interests

Quantitative Logic & Market Analysis

Algorithmic Trading, Market Structure, Liquidity Zones, Technical Data Patterns.

Cybersecurity & Open-Source Tech

Mobile Operating Environments, Network Diagnostics, Pen-Testing, Linux Environments (Termux/NetHunter).

Animal Welfare & Feline Behavior

Animal Care, Rescue Initiatives, Feline Health, Behavior & Nutrition.

Continuous Tech Learning

Generative AI, Web Development Frameworks, Customer Service Workflows.